Full call logging comes built in as standard with the following features:

All incoming & outgoing calls logged

All call outcomes (not just connected calls)

Powerful search to find and filter calls

The platform is built on open standards to provide high functionality and choice at lower costs:
1. WebRTC
2. SIP
3. Codecs: G711u, G711a, G729

If you don't answer your phone then the call is forwarded to any other destination (see Call Forward Routing). Can be enabled via Feature Code and User Portal.

Sophisticated voice mail supported include:
1. Personal Greeting
2. Email notification
3. Pick up by phone
4. External pick up

The presentation CLI on outcoming calls is configurable for every user via the Management Portal.

The system is fully Non-Blocking. Every incoming call and every outgoing call will always route - we don't try to manage or restrict capacity on the platform.

We have great rates to 220+ countries. Any extension can call out using these rates, including roaming users and users staying in hotels (from the Mobile App or PC Softphone) to greatly cut the cost of keeping in tough while travelling

Direct connection from an external number. There is no limit to the number of DDI numbers which can be assigned to an extension

Routing to any device supported:
1. Extension
2. Voice Mail
3. Group
4. IVR

Notification and delivery of voice mail messages to user's email

The option to hide the CLI presented on outgoing calls from each user is configurable.

Services can be set up so that all users across different offices communicate as if they were all in one office.

The services can be configures in multiple Microtalk data centre around the world to give your local users the best possible connectivity and functionality.

Don't miss an important call - if you are on the phone then forward incoming calls to any other destination (see Call Forward Routing). Can be enabled via Feature Code and User Portal.

Full support for incoming call CLI presentation is provided (requires appropriate terminal equipment).

Caller hears ring-back tone but the phone does not ring. Configurable timeout supported for forwarding the call to voice mail.

The Cloud PBX platform supports an unlimited number of Direct Dial In (DDI) local, national and international supported.

Microtalk fully supports porting of your existing numbers in countries where porting is mandated by the regulator. Where porting is not part of the regulatory framework then Microtalk recommends and supports Network Call Forward.

There is no limit to the number of timespans (times of day) within a Route.

We have Toll Free (Free Phone) numbers available to enable your customers to call you for free.

Each individual incoming number can be configured with its own routing rules.

Automatically change the routing of incoming calls when the office is closed.

Each individual Timespan supports routing to:

Extension

Voice Mail

Group

Next Level IVR & Auto Attendant

External Number (including landline, mobile and international)

We have international city numbers in many countries around the world. Microtalk also offers International Toll Free Numbers (ITFN).

All your number are hosted on our cloud. Microtalk cloud supports multiple routes to the public networks for maximum reliability of your incoming calls.

Change incoming call routing of any number based on the day of the week.

We have numbers available from many cities to give you a local presence to improve the image you present to your customers.

An Auto Attendant is useful for handling large numbers of calls in a highly efficient manner. Automated Attendants route incoming calls and take the load off employees. Your Cloud PBX supports an unlimited number of Automated Attendants.

An Automated Attendant can be addressed by both external DDI numbers and internal extension numbers.

Unlimited Automated Attendant Routing

Extension

Group

Another Auto Attendant

External Number (mobile, landline and international)

here is no limit to the number of DDI numbers which can be assigned to and answered by an Automated Attendant.

To make routing choices the caller can input any digit strings and digit strings within the same Automated Attendant can be different lengths.

The Administration Portal enables you to easily upload your own messages and prompts to be played to callers.

There is no limit to the number of simultaneous calls which can be processed by Automated Attendant.

There is no limit to the number of levels of Automated Attendant supported. This is enabled through the powerful concept of an Automated Attendant having the option to route to another Automated Attendant.

To get the best service for your customers all timing and retry parameters are configurable through the Administration Portal.

There is no limit to the number of Conference Bridges you can configure on your Cloud PBX.

Any Conference Bridge can be easily accessed using an internal Extension Number. This enables access to local and international conference bridges without any call charges.

If Conference Recording is enabled, every internal person who joins a conference has a copy of the conference recording automatically available in their personal call log (accessible via their PBX User Portal).

Each Conference Bridge can support up to 20 Parties.

Each Conference Bridge can be configured to have its own 4 digit PIN to restrict access. PINs are optional to enable easy access for Conference Bridges set up for internal-only access.

Conference recordings can be downloaded (for storage on a local computer and emailing to external participants if required).

An unlimited number of external DDI numbers can be pointed at a Conference Bridge for external participants e.g. from multiple countries with local numbers.

Optional recording of all conferences is available.

The User Portal supports playing Conference recordings directly from the portal, without the need to download the recording file.

There is no limit to the number of calls which can be recorded at the same time.

Playing of the recording is directly supported through Cloud PBX Management Portal without the need to download files.

You chose which calls to record (configurable per extension):
Internal Incoming

Internal Outgoing

External Incoming

External Outgoing

Any User can dial the Record Announcement feature from their phone and instantly record a new announcement. This announcement is sent to their registered email address as an attachment. This announcement can then be uploaded by any user with System Administrator privileges and will go live immediately

There are varying Data Protection requirements in different countries around the world. To enable regulatory compliance in your region, the Microtalk Cloud PBX supports storage on to Amazon Web Services (in any region) and your own servers (via FTP).

Recording can be selected for any Conference Bridge as a useful record of the meeting.

Downloading of recordings is supported through the Cloud PBX Management Portal.

You chose which extensions to record.

Recordings can be searched based on:
Source & Destination Number

Date & Time

External & Internal

There are often requirements to record all calls but to not record certain confidential information within a call (for example the CVV code of a credit card may not be recorded in order to comply with Payment Card Industry rules).

Recording Stop / Start features are available as dial-up Features Codes from any phone and as buttons in the Desktop Softphone (for easy use by Contact Centre Agents).

Call Detail Records are updated as each call is completed in real-time, with no delays.

Calls with all call outcomes are saved i.e. calls which are Connected and calls which are Not Connected. This enables you to see missed calls in order to change the resourcing levels to answer missed calls during peak hours.

On-line tools support searching and ordering by a specific date range (down to daily resolution).

Each Call Detail Record includes the following data fields.

Source Number

Dialled Number

Destination Number

Destination Name

Call Type

Call Start (Date and Time)

Duration (Seconds)

Call Detail Records are available on-line (and for use with the included on-line search tools) for up to 90 days.

On-line tools support filtering and ordering calls by their source e.g. a specific Extension User.

On-line tools support searching and ordering by a specific time range (down to one minute resolution).

It is possible to download the last 90 days of Call Detail Records to Excel to store locally (should you require access to this data in the future). This feature is also useful if you wish to download a set of filtered results to share with the rest of the organisation e.g. missed calls for Customer Services to call back.

The system stores data on all call types - Internal, External Inbound, External Outbound.

On-line tools support searching and ordering calls by destination number (both internal and external).

The system supports connecting to the Microtalk communication cloud in different regions. It is possible to filter and display calls by a specific region if you have users connected in multiple regions.

All the details of incoming calls are recorded (including the Caller ID). This enables you to return any missed calls.