Connect anyone with dedicated Voice Systems
It's easy to integrate our VoIP services into any communications platform you're already using, for cheaper telephony from a reliable source that you control.
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Now Conversations has No Boundaries
Now it is easy to make and receive calls with anyone in the world with the help of internet and a phone number. Now a user can implement VoIP, PSTN and SIP calling directly into their app browser and AI chatbots of different programming language. With Microtalk’s easy-to-integrate Voice APIs and SDKs, a user can get to market quickly and enjoy a great crystal-clear call quality.
VoIP Call
Build immersive one-to-one to large scale Voice-over-IP calls across browsers, app and web applications.
Phone Call
Connect to public switched telephone network globally and reach anyone with an Enable phone number.
Business VoIP Plans
Microtalk Cloud offers pricing plans for every company and every budget and choose to take advantage of the IP Phone Rental Program.
Create your account| Country | Prices | |
|---|---|---|
| UK Landline | $ 0.008 | |
| UK Mobile | $ 0.025 | |
| Australia Landline | $ 0.02 | |
| Australia Mobile | $ 0.035 | |
| USA | $ 0.008 | |
| Canada | $ 0.008 |
International Calls & DIDs
Build the Voice Experience You Need
Build crystal-clear voice applications across PSTN and VOIP using your preferred programming language with Microtalk
Call Masking
Connect callers and recipients while safeguarding their privacy with our number anonymization service.
Calling Line Identification
Display a number that your customers can identify with using Enable Virtual numbers.
Text-to-speech
Convert text to voice on our platform and broadcast to your global audience.
DTMF support
Enable supports Touch Tones Signaling for interaction with telephone systems or IVRs.
Recording
Record inbound and outbound calls in real-time to listen to them later and maintain quality standards.
Interactive Voice Response
Collect feedback and respond to customer inquiries or route calls to the right person with multi-level IVR.
Inbound/Outbound Calling
Make and receive calls for a one-to-one or a multi-party call.
Automated Voice Message
Play pre-recorded audio messages at a pre-set timing for announcements, alerts and notifications.
Voice Broadcast
Send bulk messages and alerts with outbound phone calls and optional IVR feedback.
Set Up Your Phone System In 4 Easy Steps
Create your Account
Select your plan as per your requirement and follow simple steps to create an account with your working email id.
Choose Your Number
Choose a new number or keep your existing number. Porting normally takes roughly 3-5 business days.
Add Users
Once you are set up, create your users one at a time. Then you can config IVR , routing and recordings.
Ready to Go
Congratulations! You can now make and receive calls using your new phone system.
VoIP FAQs
VoIP (Voice over Internet Protocol) lets you access phone service over the internet. Calls are no longer dependent on old traditional phone lines. VoIP achieves greater functionality at a lower cost for businesses.
Microtalk helps thousands of businesses across nearly every industry communicate with their customers.
Not only will its VoIP phone system lower costs, but it offers an array of features, including:
To create a call center, first choose which kind of business phone setup you want to go for, which will dictate the type of call center software you need to install. You can read our guide through the available options here.
With fully virtual call center software from Microtalk, it’s easy to set up your own professional call center using existing devices and no new hardware. Your second big decision must be whether you want to employ your own staff as call center agents, or an external third-party call center. To fully optimize your call center, make sure your company implements the core call center best practices.
Thoroughly train your agents to use call center software effectively, as well as the necessary phone etiquette, customer support skills, and scripts. This is essential when building a call center with your own team, but equally important when using third-party services. Consistent communication and regular briefings about product changes are vital. Remember to explain security procedures with care, especially when outsourcing your call center work. Agents you’ve never met will be handling confidential and sensitive information, so outsourced call centers should always be vetted for their security policies and practices.
To get started with setting up your very own fully virtual call center, Book a demo with Microtalk. Our cloud-based call center software offers unparalleled productivity features and detailed analytics of all your phone operations from a single intuitive interface. Enjoy dozens of valuable, time-saving and innovative built-in integrations with your existing business tools and apps. Start your trial today to take a peek at what’s possible.
Virtual call center software functions through VoIP technology. With VoIP infrastructure, calls are transmitted over an internet connection to suitable electronic devices like smartphones, laptops, tablets, and VoIP hard phones.
VoIP technology stores data securely in the cloud and allows call center software to integrate with many external SaaS applications from a wide range of specialist companies resulting in an ever-evolving and powerful synchronized business tool. The list of services and solutions that Microtalk call center software integrates with is ever growing, but includes 60+ major CRMs, help desks, marketing software, chat bots, eCommerce platforms, and more.
Basic call center software stores customer data from every inbound call, including new numbers and existing customer history from previous contacts. More advanced software displays CTI pop-ups. These pop-ups sync customer call logs with integrated CRM programs, such as HubSpot, so that a customer repeatedly phoning in doesn't need to reiterate their issue to every new agent.
Modern software can also be set up to route calls to the correct agent in the appropriate department through a customizable IVR menu. Microtalk call center software has many additional features built in, such as smart routing based on agent language capabilities or skill sets, sorting calls into call queues, offering callback options, live call monitoring, call whispering, warm transfers and much more.
If you want to offer your customers superior phone support, call center software is indispensable. Without analytical insights, an effective call queue or routing system, and crucial CRM database syncing, customers will inevitably end up frustrated; left waiting on hold or repeating their issue to different agents.
Good call center software provides agents with customer call history and additional context, helps manage an omni-channel approach, or offers an array of useful organizational or timesaving features. Great call center software offers all of these services and more in an all-in-one solution.
There are many types of specialist call center software out there besides cloud phones systems. Some examples include workforce management software, help desk software, CRM solutions, task management software, software offering personalized voicemail, software that specializes in managing multiple communication channels through chat bots, etc. When these solutions are integrated with one another, your call center tech stack will be supercharged.
Some call center software providers offer on-premise solutions, which are useful for companies hosting their own data storage or operating over traditional phone networks.Cloud-based call center software, like Microtalk, is usually offered by external VoIP providers through a SaaS subscription model.